Privacy Policy

Who We Are

Gold Removals is a Perth-based removalist company operating across the Perth metropolitan area and surrounding regions in Western Australia. We can be contacted at:

Phone: 0410 000 256
Email: info@goldremovals.au
Location: Perth, WA 6000

What Information We Collect

When you submit a quote request through our website, we collect the following information:

• Your name
• Your phone number
• Your email address
• Your pickup suburb and preferred move date

We also collect standard website usage data through Google Analytics and Google Tag Manager, including pages visited, time on site, and general location (city level). This data is aggregated and not linked to your personal identity.

How We Use Your Information

We use your contact details solely to:

• Respond to your quote request
• Confirm and coordinate your booking
• Follow up by phone or email regarding your enquiry

We do not add you to marketing lists, send you unsolicited email campaigns, or contact you for any purpose unrelated to your enquiry.

Cookies & Tracking

Our website uses cookies and similar tracking technologies through Google Analytics and Google Ads. These help us understand how visitors use the site and measure the effectiveness of our advertising.

Google may use this data in accordance with Google's privacy policy. You can opt out of Google Analytics tracking at any time using the Google Analytics Opt-out Browser Add-on.

We do not use cookies to collect personal information or track you across other websites for advertising purposes beyond standard Google Ads remarketing.

How We Store & Protect Your Data

Your quote request details are received via email and stored securely. We retain enquiry information for a reasonable period in case you follow up or rebook, and delete it once it is no longer needed.

We take reasonable steps to protect your information from unauthorised access, loss, or misuse. Our website is served over HTTPS to ensure data submitted through forms is encrypted in transit.

Your Rights

You have the right to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent for us to contact you

To exercise any of these rights, contact us at info@goldremovals.au or call 0410 000 256. We will respond within 5 business days.

Third-Party Services

We use the following third-party services that may process data on our behalf:

• Google Analytics — website usage tracking
• Google Ads / Tag Manager — advertising measurement
• Clixtell — call tracking for ad performance

Each of these services has its own privacy policy and data handling practices. We do not control how these third parties use data collected through their platforms.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be published on this page with an updated date at the top. Continued use of our website after changes are posted constitutes acceptance of the updated policy.